Terms & Conditions

These Terms define the rules for using the Website available at https://www.eurodiagnosis.pl, operated by Eurodiagnosis Sp. z o.o., with its registered office at ul. Plac Bankowy 2, 00 – 095 Warszawa, entered into the National Court Register under NIP number: 5213884787, REGON: 0000817988. The document constitutes the terms as defined by Article 8 of the Act of 18 July 2002 on Providing Services by Electronic Means and sets out the rights and obligations of the Service Provider and the Service Recipients using the Website. The Website enables, in particular, the use of various services offered by the company, such as preparation of descriptions of CT and MRI diagnostic tests, making purchases and submitting declarations of will via the order form. This document contains the rules for placing orders and defines the rights and obligations arising from contracts for the sale of services concluded at a distance. All actions taken as part of the Website comply with applicable law, including the provisions on the protection of personal data and consumer rights.

§ 1 Definitions

  1. Website– a specialised digital platform available at https://www.eurodiagnosis.pl, which allows you to access advanced medical services in the field of teleradiology. The Website offers a wide range of functionalities, including access to information, submission of declarations of will and purchase of diagnostic services, such as CT (Computed Tomography) or MRI (Magnetic Resonance Imaging) tests, via an intuitive order form. The platform has been designed to provide you with easy access to the necessary health services, while guaranteeing a high level of security and protection of personal data in accordance with applicable legal standards.

1.Service Provider/Company (We) – Eurodiagnosis Sp. z o.o. ul. Plac Bankowy 2, 00 – 095 Warszawa, NIP: 5213884787, REGON: 0000817988.

2.Service Recipient/Patient/Customer (You) – a natural person, legal person or an organisational unit without legal personality using the services offered by the Website. You, as a patient, have the opportunity to use advanced diagnostic services in the field of teleradiology by means of orders placed.

3.Service – an action we perform for you, consisting in the preparation of a description of a diagnostic test – analysis and interpretation of the results of CT (Computed Tomography) or MRI (Magnetic Resonance Imaging) diagnostic tests, which were sent by you via the Website. We agree to provide a professional medical assessment based on the images and data sent. The Services provided by us are digital services.

4.Digital Service – a service that allows you as a consumer to produce, process, store or access data in digital form, jointly use, in a digital form, the data that have been sent or created by you or other users of this service and other forms of interaction using data in digital form.

5.Digital Content – data produced and delivered in digital form;

6.Contract – it is a contract concluded between us and you, which takes effect by placing and paying for the order via our Website. Under this contract we agree to perform the service in accordance with the conditions specified in the order, and you agree to pay the price agreed for this service. The process of concluding the contract begins with you placing an order using the Order Form available on the Website, which includes the selection of a specific service, determining its parameters and paying for the order.

7.Order – a declaration of your will which is aimed at the direct conclusion of the contract for the sale of services at a distance, submitted via the Website. The Order specifies the type and quantity of the services that you wish to purchase. The Order is concluded when the appropriate form available on the Website is filled in and sent and at the same time, a CT or MRI diagnostic test to be analysed or otherwise processed as part of the service ordered is sent to us. The Order becomes binding after its acceptance by us, which we confirm by an appropriate electronic message.

8.Order Form – it is an interactive form available on the Website that allows you to place an Order. This form allows you to select and add services related to the performance of diagnostic tests, such as CT or MRI, to the electronic basket. Thanks to this tool, not only are you able to select specific services but also determine the detailed terms of the sales contract, including the type of examination (MRI or CT) and the number of anatomical parts for which descriptions are requested.

9.Deadline for the performance of the Service – specifies the time in which we undertake to perform the service purchased by you. It is counted in business days from the moment the payment is credited to our account and full documentation is received via the WeTransfer platform. The deadline for the performance of the contract is set at 5 working days.

§2 General Provisions

  1. These Terms lay down the conditions applicable to:

  1. use of the Website https://www.eurodiagnosis.pl;

  2. provision of services by electronic means by us (order form);

  3. conclusion of sales contracts via the Website (placing orders, purchasing services).

10.Any communication regarding the operation of the Website should be sent to the e-mail address kontakt@eurodiagnosis.pl while traditional written communication should be sent to the following address: Eurodiagnosis Sp. z o.o. ul. Ceramiczna 1, 20-150 Lublin

11.The Service Recipients of the Website may include a natural person, a legal person or an organisational unit without legal personality using a service provided electronically by us, wishing to conclude or having concluded a contract with us.

12.Prices on the Website are given in Polish zlotys and they are gross prices (value-added tax included).

13.In order to be able to use the Website properly, it is necessary that you meet certain technical requirements, as well as have access to a device with an Internet connection, an up-to-date operating system and a web browser, and have an active e-mail account.

14.You should also be aware of the risks associated with using the Internet, including online shopping, as well as ensure that basic technical security measures for your device are in place, such as antivirus software.

15.By using the Website, you acknowledge that you have read the Terms and accept them. By accepting the Terms, you agree to abide by and be bound by these Terms.

16.We take organisational and technical measures to protect the online store and the functionalities available on the Website (e.g. Order Form).

§ 3 Conclusion of Contract for the Provision of Services by Electronic Means:

  1. As part of the Website, we agree to provide Electronic Services in the scope and on the conditions set out in these Terms.

17.The provision of Electronic Services is understood as access to the order form through which the contract is concluded.

18.The contract for the provision of the Electronic Service consisting in the purchase of the description of examination is concluded after you have completed several consecutive steps – (1) clicking on the “I select” field, on one of the types of tests offered (2) filling in the data (3) giving the correct answer in the “Enter the result” field (4) reading the contents of the security policy and Website Terms of Use and checking the acceptance box (5) clicking on the “Move forward” button. By accepting the Website Terms of Use, you agree to provide digital content before the deadline for the withdrawal from the contract and confirm that you have been informed about the loss of your right to withdraw from the contract.

19.In the order form, you need to provide data such as your first name and surname, telephone number, e-mail address and to describe your medical history and/or your symptoms.

20.The contract for the provision of the Electronic Service begins at the moment the order is completely placed and paid for via a traditional wire transfer or the PayU platform.

21.You are obliged to use the Website in a manner consistent with applicable laws and morality, respect the personal rights, the copyrights and intellectual property rights vested in us and in third parties.

22.You are obliged to enter data that are consistent with the facts. You are prohibited from providing illegal content.

23.You declare that the description of the examination will be used only for diagnostic and therapeutic purposes, and not for the purpose of resolving a legal dispute, if any.

§ 4 Order and Contract Fulfilment Process

  1. On the website www.eurodiagnosis.pl select the “Order a description” tab and you will be redirected to www.opisy.com.pl.

  2. To facilitate the process of placing an Order, the Website does not require registration of a customer account.

  3. Fill in the order form at www.opisy.com.pl. After you have filled it in correctly, proceed to payment via the PayU platform or by wire transfer/

24.By placing the Order you accept these Terms and the Privacy Policy.

25.On the PayU platform, select the method of payment and make the payment. If the transaction is successful, you will receive a summary of the transaction and a link to the WeTransfer platform to the e-mail address provided.

26.On the WeTransfer platform, select the option to send the file without logging in.

27.Accept the terms and conditions of the WeTransfer platform.

28.Type opisy@eurodiagnosis.pl in the “Email to” field.

29.Enter your e-mail address in the “Your e-mail address” field.

30.Upload the image obtained in the examination.

31.If the uploaded examination documents do not belong to you that is the person with whom the contract is concluded, you are obliged to upload, along with the documentation, a signed statement which constitutes Annex 1 to these Website Terms of Use. Failure to upload a signed statement will make conclusion of contract impossible.

32.If the uploaded examination documents belong to a deceased person, you are obliged to upload, along with the documentation, a signed statement which constitutes Annex 2 to these Website Terms of Use. Failure to upload a signed statement will make conclusion of contract impossible.

33.Send a file.

34.Correct delivery of the file is confirmed when you receive an automatic message generated by the WeTransfer service to your e-mail address provided during the transmission.

35.After we receive the files and based on the data from the form, we register and set up a patient card in the Radpoint system.

36.We conduct a telephone medical interview with you and verify the correctness of the data.

37.After the description of the examination has been prepared, you receive an SMS from the RadPoint system with a link and instructions on how to collect the description.

38.To collect the description you need a link, a one-time expiring collection code, a telephone number, and the date of birth.

39.The description of the examination is available in the RadPoint cloud.

40.Order is accepted when the payment is credited to our account and we receive the files via the WeTransfer platform, which is equivalent to the conclusion of the sales contract.

41.Digital Content is deemed to have been supplied when the Digital Content or a means by which the Digital Content can be accessed or downloaded has been made available to you or a physical or virtual device selected by you for that purpose, or when you or such device have/has accessed the Digital Content.

42.A digital service is deemed to have been provided at the time when you or a physical or virtual device that you selected independently for this purpose have gained access to it.

43.Order lead time is 25 business days.

44.If it is not possible to fulfil the order, we will notify you of this fact within 5 working days and you will be reimbursed within 14 working days.

45.The online store reserves the right to refuse to fulfill the Order in the event that the data provided by you are untrue, incomplete, non-diagnostic or inconsistent with these Terms.

§ 5 Methods and Dates of Payment

  1. Currently available methods of payment are specified on the website www.poland.payu.com and in these Terms.

  2. You may select the following methods of payment for the goods ordered:

  1. wire transfer – payable directly to our bank account

  2. electronic payment and payment by a card via PayU.com.

46.Transactions via electronic payments and cards are processed in accordance with your choice via the PayU.com.

47.Electronic payments and card payments are handled by PayU S.A. with its registered office in Poznań, 60-166 Poznań, ul. Grunwaldzka 186, entered into the Register of Entrepreneurs kept by the District Court Poznań – Nowe Miasto and Wilda in Poznań, 8th Commercial Division of the National Court Register under number 0000274399, NIP number: 779-23-08-495, with share capital in the amount of PLN 7,789,000.00 fully paid up, a national payment institution as defined by the Act of 19 August 2011 on Payment Services, entered into the Register of Payment Services under number IP1/2012 (hereinafter referred to as “PayU”). T: +48 61 628 45 05 E: help@payu.pl The performance of activities by PayU in the field of payment services is supervised by the Polish Financial Supervision Authority.

48.For each Order a receipt in an electronic version is issued.

§ 6 Withdrawal from the Contract

  1. You may terminate the contract for convenience within 24 hours of placing the Order. After 24 hours from the payment, we commence the provision of the service.

  2. Statement of withdrawal from the contract may be made, for example:

  • in writing, to the following address: Eurodiagnosis sp. z o.o. ul. Ceramiczna 1, 20-150 Lublin

  • in electronic form via e-mail sent to: kontakt@eurodiagnosis.pl

  1. Contract is terminated without any additional costs and without providing the reasons.

  2. We have the right to terminate the contract for the provision of electronic services with a 5-day notice period in the event that you provide unlawful content, non-diagnostic tests, tests older than 3 months, or in the event the Website is deleted.

  3. The funds paid for the service will be reimbursed on your account within 14 business days.

  4. Termination of the contract does not entail the loss of rights already acquired by the Customers using our Website.

  5. In the event that the contract fails to take effect, you have the right to recover the digital content from us free of charge, without any hindrance, within reasonable time and in a commonly used and machine-readable format.

  6. In the event of withdrawal from the contract, we may make it impossible for you to further use the digital content or digital service, in particular by preventing you from accessing the digital content or digital service or blocking the user account.

  7. You do not have the right to withdraw :

  1. from the concluded contract for the provision of Digital Content without a carrier, for which you are obliged to pay the price, if we commenced the performance with your express and prior consent and you were informed before the performance commenced that after we completed the performance, you would lose the right to withdraw from the contract, and you acknowledged the above, i.e. after 24 hours.

  2. from the contract for the provision of digital services, for which you are obliged to pay the price, if we fully performed the service with your express and prior consent and you were informed before the performance commenced that after we completed the performance, you would lose the right to withdraw from the contract, and you acknowledged the above.

§ 7 Complaints

  1. The basis and scope of our liability towards you are determined by generally applicable laws, in particular by the Civil Code and the Consumer Rights Act.

49.If we do not comply with these Terms, you have the right to file a complaint.

50.You may file a complaint, for example:

in writing, to the following address: Eurodiagnosis sp. z o.o. ul. Ceramiczna 1, 20-150 Lublin

in electronic form via e-mail sent to: kontakt@eurodiagnosis.pl

51.It is recommended that in the description of the complaint you provide: (1) the information and circumstances concerning the object of the complaint, (2) a demand that the Product is brought into conformity with the sales contract or a demand that a statement of the price reduction or withdrawal from the sales contract is provided; and (3) contact details of the person filing a complaint – this will facilitate and expedite the consideration of the complaint by us. The requirements listed in the previous sentence are recommendations only and do not impact the effectiveness of the complaint filed without the recommended description of the complaint.

52.We will respond to your complaint immediately, not later than 14 calendar days from the date of its submission. No response provided within this deadline means that we have accepted the complaint as justified.

§ 8 Rules of Personal Data Protection

  1. We apply the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (GDPR).

  2. Regardless of the applicable law, we would like to point out that respecting data and protecting the privacy of our customers are our highest priorities.

  3. The Controller of personal data is Eurodiagnosis Sp. z o.o., ul. Plac Bankowy 2, 02 – 095 Warszawa, NIP: 5213884787, REGON: 0000817988.

  4. The Controller has appointed a Data Protection Officer, who can be contacted via e-mail address: iod@pca.pl or by sending a letter to the mailing address of the Controller Eurodiagnosis Sp. z o.o. ul. Ceramiczna 1, 20-150 Lublin.

  5. All information regarding the processing of personal data is available in the Privacy Policy or from the GDPR tab.

§9 Final Provisions

  1. We reserve the right to amend these Terms for important reasons:

  • the need to adapt these Terms to legal provisions directly affecting the Terms and resulting in the need to modify the same in order to comply with the law;

  • the need to adapt these Terms to the recommendations, injunctions, judgments, orders, interpretations, guidelines or decisions of competent public authorities;

  • extension or change of the functionality of the Website, including the introduction of new services provided electronically or change of the existing functionality of the Website;

  • change of technical conditions for the provision of services by electronic means;

  • the need to remove ambiguity, mistakes, typographical errors that may have occurred in these Terms;

  • change of contact details, names, identification numbers, electronic addresses or links provided in these Terms;

  • improvement of the quality of customer service;

  • change in the process of concluding contracts through the Store.

  1. We will inform you about any amendments to these Terms by way of a message published on the Store’s website and, in the case of registered users, by e-mail.

  2. Amendments to these Terms will be effective at the earliest 7 days from the date on which we inform you of such amendments. 

  3. In the event that contracts of a continuous nature are concluded under these Terms (e.g., provision of the Electronic Service), the amended Terms are binding upon you, if the requirements specified in Article 384 and 384 [1] of the Civil Code have been met, i.e. you have been properly notified of the amendments and have not terminated the contract within 14 calendar days of the date of notification. Where an amendment to these Terms entails any new fees or an increase in the existing fees, you as a consumer will have the right to withdraw from the contract.

  4. In the event that contracts other than those of a continuous nature are concluded under these Terms (e.g. a sales contract), amendments to these Terms will not in any way affect the rights that you as a consumer have acquired before the date the amendments to the Terms become effective, in particular amendments to the Terms will not affect orders which are being placed or have already been placed and sales contracts which have already been concluded, fulfilled or performed.

  5. In matters not covered by these Terms, the generally applicable provisions of Polish law will apply, in particular the Act of 23 April 1964 Civil Code, the Act of 18 July 2002 on the Provision of Electronic Services and the Act of 30 May 2014 on Consumer Rights.

Annex No. 1 to

the Website Terms of Use

DECLARATION

I, ………………………. (first name and surname of the person having medical records at his/her disposal) …………………………… (PESEL number) declare that I have the authorisation* to use the medical records of ……………………………….. (first name and surname of the patient whose medical records are used) ……………………………..(PESEL number). Therefore, I have the right to disclose the medical records at my disposal to entities authorised on the basis of legal provisions, for legitimate interests, such as treatment of a patient, medical examinations, medical analyses and obtain information on their basis as well as to make decisions related to the patient’s medical data.

I further declare that I am fully responsible for the patient’s medical records at my disposal, I agree to comply with the law in the field of personal data protection and to maintain confidentiality of the patient’s medical information, contained in and obtained on the basis of the medical records at my disposal.

…..………………………………………………………

(first name and surname of the person having medical records at his/her disposal)

The controller of personal data is Eurodiagnosis Sp. z o.o. Information on the processing of your personal data is available in the privacy notice ‘Persons authorised to access the patient’s documentation and receive information about his/her health’ available on our website www.eurodiagnosis.pl.

Contact with Data Protection Officer: iod@pca.pl.

Please read the information regarding the processing of your personal data.

(the authorisation referred to in Article 26 of the Act of 6 November 2008 on Patients’ Rights and the Patients’ Rights Ombudsman (Journal of Laws of 2024, item 58)

Annex No. 2 to

the Website Terms of Use

DECLARATION

I, ………………………. (first name and surname of the person having medical records at his/her disposal) ……………………..(PESEL number) declare that I have at my disposal the medical records of ………………………….. (first name and surname of the deceased) ……………………. (PESEL number) deceased on ……………………………., on the following grounds:

  • authorisation* granted during the patient’s life to disclose his/her medical records;

  • at the time of the patient’s death, I was his/her statutory representative;

  • as a person close to the deceased, whereas no one is opposed to disclosing the medical records, either any other person close to the deceased or the patient himself/herself while still alive.

Therefore, I have the right to disclose the medical records at my disposal to entities authorised on the basis of legal provisions, for legitimate interests, such as medical analyses and obtain information on their basis.

I further declare that I am fully responsible for the patient’s medical records at my disposal, I agree to comply with the law in the field of personal data protection and to maintain confidentiality of the patient’s medical information, contained in and obtained on the basis of the medical records at my disposal.

…..……………………………………………………………..

(first name and surname of the person having medical records at his/her disposal)

The controller of personal data is Eurodiagnosis Sp. z o.o. Information on the processing of your personal data is available in the privacy notice ‘Persons authorised to access the patient’s documentation and receive information about his/her health’ available on our website www.eurodiagnosis.pl. Contact with Data Protection Officer: iod@pca.pl.

Please read the information regarding the processing of your personal data.

(the authorisation referred to in Article 26 of the Act of 6 November 2008 on Patients’ Rights and the Patients’ Rights Ombudsman (Journal of Laws of 2024, item 58).

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