Terms & Conditions

WEBSITE TERMS AND CONDITIONS

These Terms and Conditions set out the rules for using the Website available at https://www.eurodiagnosis.pl, operated by Eurodiagnosis Sp. z o.o., with its registered office at Plac Bankowy 2, 00-095 Warsaw, entered in the National Court Register under number
NIP: 5213884787, REGON: 0000817988. This document constitutes terms and conditions within the meaning of Article 8 of the Act of 18 July 2002 on the Provision of Electronic Services and defines the rights and obligations of the Service Provider and the Service Recipients using the Website. In particular, the Website enables the use of various services offered by the company, such as the preparation of reports for CT and MRI diagnostic examinations, making purchases, and submitting declarations of intent via the order form. This document contains the rules regarding placing orders and specifies the rights and obligations arising from distance contracts for the sale of services. All activities undertaken within the Website comply with applicable laws, including regulations on personal data protection and consumer rights.

§ 1 Definitions

  1. Website – a specialist digital platform available at https://www.eurodiagnosis.pl, which enables users to access advanced medical services in the field of teleradiology. The Website offers a wide range of functionalities, including access to information, submission of declarations of intent, and purchase of diagnostic services, such as CT (Computed Tomography) or MRI (Magnetic Resonance Imaging) examinations, via an intuitive order form. The platform has been designed to provide users with easy access to essential healthcare services while ensuring a high level of security and protection of personal data in accordance with applicable legal standards.
  2. Service Provider / Company – Eurodiagnosis Sp. z o.o., Plac Bankowy 2, 00-095 Warsaw,
    NIP: 5213884787, REGON: 0000817988.
  3. Service Recipient / Patient / Client – a natural person, legal person, or organizational unit without legal personality using the services offered through the Website. As a patient, the Service Recipient may use advanced diagnostic services in the field of teleradiology by placing orders.
  4. Service – an activity performed by the Service Provider for the benefit of the Service Recipient, consisting of the preparation of a report on a diagnostic examination, i.e. the analysis and interpretation of the results of CT (Computed Tomography) or MRI (Magnetic Resonance Imaging) diagnostic examinations submitted by the Service Recipient via the website. The Service Provider undertakes to exercise due diligence in the provision of the Service, subject to the reservation that the physician preparing the report may refuse to prepare it in medically or technically justified cases. The services provided by the Service Provider constitute digital services.
  5. Digital Service – a service enabling the Service Recipient who is a consumer to create, process, store, or access data in digital form, share data in digital form that has been submitted or created by the consumer or other users of that service, and other forms of interaction using data in digital form.
  6. Digital Content – data produced and delivered in digital form.
  7. Contract – a contract concluded between the Service Provider and the Service Recipient, which comes into effect by placing and paying for an order via the Service Provider’s website. Under this Contract, the Service Provider undertakes to perform the Service in accordance with the terms specified in the order, and the Service Recipient undertakes to pay the agreed price for that Service. The process of concluding the Contract begins when the Service Recipient places an order using the Order Form available on the Service Provider’s website, which includes selecting a specific service, defining its parameters, and paying for the order.
  8. Order – a declaration of intent of the Service Recipient aimed directly at concluding a distance contract for the sale of services, submitted via the Website. The Order specifies, by type and quantity, the service that the Service Recipient wishes to purchase. The Order is placed by completing and submitting the appropriate form available on the Website, which is tantamount to simultaneously sending to the Service Provider—via the same Website—a CT or MRI diagnostic examination to be analyzed or otherwise processed as part of the ordered Service. The Order becomes binding upon its acceptance by the Service Provider, which is confirmed to the Service Recipient by an appropriate electronic communication.
  9. Order Form – an interactive form available on the Website that enables the placement of an Order. This form allows users to select and add to the electronic cart services related to the reporting of diagnostic examinations such as CT or MRI. Through this tool, the Service Recipient may not only select specific services, but also define detailed terms of the Sales Contract, including the type of examination (MRI or CT) and the number of anatomical areas commissioned for reporting.
  10. Service Completion Time – the period within which the Service Provider undertakes to perform the service purchased by the Service Recipient. It is counted in business days from the moment the payment is credited to the Service Provider’s account and complete documentation is received via the WeTransfer platform. The service completion time is set at 5 business days.
  11. Additional Radiological Consultation (written radiological consultation)- a digital service constituting an extension of the standard CT or MR report prepared by the Service Provider, consisting of a detailed written analysis prepared by a radiologist, including interpretation, clinical context, and a response to a question or doubt submitted by the User. This service is supplementary and does not constitute medical advice replacing consultation with the treating physician.

§ 2 General Provisions

  1. These Terms and Conditions set out the conditions for:
    a. using the Website https://www.eurodiagnosis.pl,
    b. provision of electronic services by the Company (order form),
    c. concluding contracts for the sale of services via the Website (placing orders, purchasing services).
  2. Correspondence concerning the operation of the Website should be sent by email to: kontakt@eurodiagnosis.pl, while traditional written correspondence should be sent to: Eurodiagnosis sp. z o.o., ul. Ceramiczna 1, 20-150 Lublin.
  3. Users of the Website may be natural persons, legal persons, or organizational units without legal personality who use the services provided electronically by the Service Provider and who wish to conclude or have concluded a contract with the Service Provider.
  4. Prices on the Website are given in Polish zloty and are gross prices (including VAT).
  5. In order to use the Website properly, it is necessary to meet certain technical requirements, including having access to a device with an Internet connection, an up-to-date operating system and web browser, and an active email account.
  6. The Service Recipient should also be aware of the risks associated with using the Internet, including online shopping, and should ensure basic technical security measures for their device, such as antivirus software.
  7. A condition for using the Website is reading and accepting these Terms and Conditions. By accepting the Terms and Conditions, the Service Recipient agrees to their provisions and undertakes to comply with them.
  8. The Company undertakes organizational and technical measures to protect the security of the online store and the functionalities available on the website (e.g. the order form).

§ 3 Conclusion of the Contract for the Provision of Electronic Services

  1. As part of operating the Website, the Service Provider undertakes to provide Electronic Services to the extent and on the terms specified in these Terms and Conditions.
  2. The provision of electronic services means access to the order form through which the contract is concluded.
  3. A contract for the provision of an Electronic Service consisting in the purchase of an examination report is concluded after the Service Recipient completes several successive steps: (1) clicking the “wybieram” (“I choose”) field for one of the offered types of examinations, (2) completing the data, (3) providing the correct answer in the “podaj wynik” (“enter the result”) field, (4) reading the security policy and the website terms and conditions and checking the acceptance box, (5) clicking the “przejdź dalej” (“continue”) button. By accepting the website terms and conditions, the Client agrees to the delivery of digital content before the expiry of the withdrawal period and confirms that they have been informed of the loss of their right to withdraw from the contract.
  4. In the order form, the User is required to provide their first name and surname, telephone number, email address, and a description of their medical history and/or symptoms.
  5. The contract for the provision of the Electronic Service begins at the moment the order is fully placed and paid for via traditional bank transfer or the PayU platform.
  6. The Client is obliged to use the website in a lawful manner and in accordance with good practice, with due regard for personal rights and the copyrights and intellectual property rights of the Service Provider and third parties.
  7. The Client is obliged to provide data consistent with the facts. The Client is prohibited from providing unlawful content.
  8. The Client declares that the examination report will be used solely for diagnostic and therapeutic purposes, and not for the resolution of any legal dispute.

§ 4 Order Processing and Contract Performance

  1. On the website www.eurodiagnosis.pl, the Patient selects the “zleć opis” (“order a report”) tab and is then redirected to www.opisy.com.pl.
  2. In order to facilitate the process of placing an Order, the website does not require registration of a customer account.
  3. The Patient completes the order form on www.opisy.com.pl. Once it has been completed correctly, the Patient proceeds to payment via the PayU platform or bank transfer.
  4. Placing an order constitutes acceptance of these Terms and Conditions and the privacy policy.
  5. On the PayU platform, the Client chooses a payment method and makes the payment. If the transaction is successful, the Client receives a transaction summary and a link to the WeTransfer platform at the email address provided.
  6. On the WeTransfer platform, the Patient selects the option to send a file without logging in.
  7. The Client accepts the WeTransfer platform terms and conditions.
  8. The Client enters opisy@eurodiagnosis.pl in the “Email to” field.
  9. The Client enters their own email address in the “Your email” field.
  10. The Client attaches the examination images.
  11. If the submitted examinations do not belong to the Client with whom the contract is being concluded, the Client is obliged to attach, together with the documentation, a signed statement constituting Appendix No. 1 to these Website Terms and Conditions. Failure to attach the signed statement will make it impossible to conclude the contract.
  12. If the submitted examination belongs to a deceased person, the Client is obliged to submit, together with the documentation, a statement constituting Appendix No. 2 to these Website Terms and Conditions. Failure to attach the signed statement will make it impossible to conclude the contract.
  13. The Client sends the file.
  14. Confirmation of correct file delivery is made by receipt, at the Client’s email address provided during submission, of an automatic message generated by the WeTransfer service.
  15. After receiving the files and based on the data from the form, the Service Provider registers and creates a patient record in the Radpoint system.
  16. The Service Provider conducts a telephone medical interview with the Patient and verifies the correctness of the data.

16a. Diagnostic examination reports are prepared by specialist physicians holding a valid license to practice medicine in the territory of the Republic of Poland.

16b. The examination report prepared as part of the Service constitutes a private medical opinion. As a rule, it is not recognized by public healthcare systems, including the NHS and public insurance systems of European Union Member States, in particular for the purposes of clinical documentation, insurance settlements, or official therapeutic decisions within such systems. However, the report may be used for private consultations, visits to a medical specialist, as an additional medical opinion, or as documentation for a private insurer, depending on the terms of the relevant policy.

  1. After the examination has been reported, the Patient receives an SMS from the RadPoint system with a link and instructions on how to collect the report.
  2. The data necessary for collection are: the link, a one-time expiring collection code, telephone number, and date of birth.
  3. The examination report is available for collection in the RadPoint cloud.
  4. The Order is accepted for processing once payment has been credited to the Service Provider’s account and the files have been received via the WeTransfer platform, which is equivalent to confirmation of the conclusion of the Sales Contract.
  5. Digital content not supplied on a tangible medium shall be deemed delivered when the digital content or the means enabling access to or downloading of the digital content has been made available to the Client or to a physical or virtual device chosen independently by the Client for that purpose, or when the Client or such device has gained access to it.
  6. A digital service shall be deemed delivered when the Client or the physical or virtual device chosen independently by the Client for that purpose has gained access to it.
  7. The order completion time is up to 5 business days.
  8. If performance of the order is not possible, the Service Provider shall notify the Client of this fact within 5 business days and refund the paid amount within 14 business days.
  9. The Service Provider reserves the right to refuse to process an order if the data provided by the Client are false or incomplete, or if the examination or submitted documentation is illegible, incomplete, non-diagnostic, or if the performance of the Service is impossible or unjustified for medical, organizational, or technical reasons. Irrespective of the above, the physician preparing the report has the right to refuse to prepare an examination report, in particular where the quality of the examination, the scope of the submitted documentation, or the nature of the case make it impossible to prepare a reliable report consistent with current medical knowledge.
  10. The physician preparing the examination report has the right to refuse to prepare the report if the submitted examination or medical documentation does not allow for preparation of a reliable report, in particular due to insufficient technical quality of the material, incomplete data, inability to make an unambiguous interpretation, or other justified medical reasons. In such a case, the Service Provider shall inform the Client of the refusal to provide the Service and, if payment has already been made, refund the funds in accordance with these Terms and Conditions.
  11. After receiving the diagnostic report prepared by the Service Provider, the User may order an additional radiological consultation (written radiological consultation).
  12. As part of this service, the User submits a question or doubt concerning the performed examination, and the radiologist prepares an extended written analysis including in particular:
    a) a detailed explanation of the examination result,
    b) further clarification and specification of the conclusions contained in the report,
    c) reference to the reported symptoms or diagnosis (if provided),
    d) a response to one question submitted by the User concerning the examination.
  13. The additional radiological consultation:
    a) constitutes a supplementary service to the standard report,
    b) does not replace a visit to a treating physician or a full medical consultation,
    c) applies exclusively to diagnostic examinations (CT or MR) performed and reported by the Service Provider,
    d) does not include examinations performed by other entities.
  14. The completion time for the additional radiological consultation is up to 5 business days from the moment of payment confirmation and submission of the User’s question or concern.

§ 5 Payment Methods and Deadlines

  1. The currently available payment methods are specified on www.poland.payu.com and in these Terms and Conditions.
  2. The Client may choose the following forms of payment for the ordered products:
    a. bank transfer – payable directly to the Service Provider’s bank account,
    b. electronic payment and payment card payment via PayU.com.
  3. Settlement of transactions made by electronic payments and payment cards is carried out according to the Client’s choice via PayU.com.
  4. Electronic payments and payment card services are handled by PayU S.A., with its registered office in Poznań, 60-166 Poznań, ul. Grunwaldzka 186, entered in the register of entrepreneurs kept by the District Court Poznań–Nowe Miasto i Wilda in Poznań, 8th Commercial Division of the National Court Register under number 0000274399, holding NIP number 779-23-08-495, with a share capital of PLN 7,789,000.00 fully paid up, a national payment institution within the meaning of the Act of 19 August 2011 on Payment Services, entered in the register of payment services under number IP1/2012 (hereinafter “PayU”). T: +48 61 628 45 05, E: help@payu.pl. Supervision over PayU’s activity in the field of payment services is exercised by the Polish Financial Supervision Authority.
  5. An electronic receipt is issued for each Order.

§ 6 Withdrawal from the Contract

  1. The Client may terminate the contract without giving any reason within 24 hours of placing the order. After 24 hours from payment, the Service Provider begins performance of the service.
  2. A declaration of withdrawal from the contract may be submitted by the Client, for example:
    • in writing to: Eurodiagnosis sp. z o.o., ul. Ceramiczna 1, 20-150 Lublin,
    • electronically by email to: kontakt@eurodiagnosis.pl.
  3. Termination of the contract takes place without any additional costs and without stating reasons.
  4. The Company has the right to terminate the contract for the provision of electronic services subject to 5 days’ notice if the Client provides unlawful content, non-diagnostic examinations, or in the event of liquidation of the Website.
  5. Funds for the paid Service shall be returned to the Service Recipient within 14 business days to their account.
  6. Termination and dissolution of the contract shall not result in the loss of rights already acquired by Clients using the Company’s website.
  7. If the contract is not concluded, the Client has the right to recover digital content from the entrepreneur free of charge, without hindrance on the part of the entrepreneur, within a reasonable time and in a commonly used machine-readable format.
  8. In the event of withdrawal from the contract, the entrepreneur may prevent the Client from further using the digital content or digital service, in particular by preventing the consumer’s access to the digital content or digital service or by blocking the user account.
  9. The Client is not entitled to withdraw:
    a) from a contract for the supply of digital content not supplied on a tangible medium, for which the Client is obliged to pay the price, if the Service Provider began performance with the Client’s express prior consent, after the Client had been informed before performance began that once the Service Provider had performed the contract, the Client would lose the right to withdraw, and the Client acknowledged this, i.e. after the lapse of 24 hours;
    b) from a contract for the supply of digital services for which the Client is obliged to pay the price, if the Service Provider has fully performed the service with the Client’s express prior consent, after the Client had been informed before performance began that once the Service Provider had performed the service, the Client would lose the right to withdraw, and the Client acknowledged this.

§ 7 Complaints

  1. The basis and scope of the Service Provider’s liability towards the Service Recipient are defined by generally applicable provisions of law, in particular the Civil Code and the Act on Consumer Rights.
  2. In the event of non-compliance by the Service Provider with the Terms and Conditions, the Patient has the right to submit a complaint.
  3. A complaint may be submitted by the Patient, for example:
    • in writing to: Eurodiagnosis sp. z o.o., ul. Ceramiczna 1, 20-150 Lublin,
    • electronically by email to: kontakt@eurodiagnosis.pl.
  4. It is recommended that the Patient include in the complaint description: (1) information and circumstances concerning the subject of the complaint, (2) a request for bringing the Product into conformity with the Sales Contract or a statement on price reduction or withdrawal from the Sales Contract, and (3) the complainant’s contact details – this will facilitate and speed up the complaint handling by the Seller. The requirements set out in the previous sentence are only recommendations and do not affect the effectiveness of complaints submitted without the recommended description.
  5. The Seller shall respond to the Client’s complaint without undue delay, no later than within 14 calendar days from the date of its submission. Failure by the Seller to respond within the above period means that the Seller has acknowledged the complaint as justified.

§ 8 Personal Data Protection

  1. The Service Provider complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).
  2. Regardless of the applicable legal provisions, we would like to emphasize that respect for data and protection of our clients’ privacy are among our highest priorities.
  3. The controller of personal data is Eurodiagnosis Sp. z o.o., ul. Plac Bankowy 2, 02-095 Warsaw, NIP: 5213884787, REGON: 0000817988.
  4. The Controller has appointed a Data Protection Officer, who may be contacted via email at: iod@pca.pl or by post to the Controller’s correspondence address: Eurodiagnosis sp. z o.o., ul. Ceramiczna 1, 20-150 Lublin.
  5. All information regarding the processing of personal data is available in the privacy policy or in the GDPR tab.

§ 9 Final Provisions

  1. The Service Provider reserves the right to amend these Terms and Conditions for important reasons:
    • the need to adapt the Terms and Conditions to legal provisions directly affecting the Terms and Conditions and requiring their amendment in order to maintain compliance with the law;
    • the need to adapt the Terms and Conditions to recommendations, orders, rulings, decisions, interpretations, guidelines, or decisions of authorized public authorities;
    • expansion or change of the Website’s functionalities, including the introduction of new services provided electronically or changes to existing functionalities of the Website;
    • change in the technical conditions for the provision of electronic services;
    • the need to remove ambiguities, errors, or clerical mistakes that may occur in the Terms and Conditions;
    • change of contact details, names, identification numbers, email addresses, or links included in the Terms and Conditions;
    • improvement of customer service quality;
    • change in the process of concluding contracts via the Store.
  2. We will inform users about changes to the content of the Terms and Conditions by means of a notice published on the Store’s website and, in the case of registered users, by email.
  3. Amendments to the Terms and Conditions shall come into force no earlier than 7 days from the date on which we inform users about such changes.
  4. In the case of contracts of a continuous nature concluded on the basis of these Terms and Conditions (e.g. provision of an Electronic Service), the amended Terms and Conditions shall bind the Service Recipient provided that the requirements specified in Articles 384 and 384[1] of the Civil Code have been met, i.e. the Service Recipient has been properly notified of the changes and has not terminated the contract within 14 calendar days from the date of notification. If the amendment to the Terms and Conditions results in the introduction of any new fees or an increase in existing ones, the Service Recipient who is a consumer has the right to withdraw from the contract.
  5. In the case of contracts other than continuous contracts concluded on the basis of these Terms and Conditions (e.g. a Sales Contract), amendments to the Terms and Conditions shall in no way infringe the rights acquired by Service Recipients who are consumers before the date such amendments enter into force; in particular, amendments to the Terms and Conditions shall not affect Orders already placed or submitted, or Sales Contracts already concluded, performed, or completed.
  6. In matters not regulated by these Terms and Conditions, the generally applicable provisions of Polish law shall apply, in particular: the Act of 23 April 1964 – Civil Code, the Act of 18 July 2002 on the Provision of Electronic Services, and the Act of 30 May 2014 on Consumer Rights.

Appendix No. 1 to the Website Terms and Conditions

STATEMENT

I, …. (first name and surname of the person having control over the medical records) … (PESEL number), hereby declare that I am authorized* to control the medical records concerning ….. (first name and surname of the patient whose medical records are being controlled) … (PESEL number). Therefore, I have the right to disclose the medical records in my possession to authorized entities, in accordance with the law, for justified purposes such as, among others, the patient’s treatment, medical examinations, medical analyses, and to obtain information on their basis, as well as to make decisions related to the patient’s medical data.

I also declare that I am fully responsible for the patient’s medical records in my possession and undertake to comply with legal regulations regarding the protection of personal data and confidentiality of the patient’s medical information contained in and obtained on the basis of the medical records in my possession.

….
(first name and surname of the person having control over the medical records)

The controller of personal data is Eurodiagnosis Sp. z o.o. Information on the processing of your personal data is available in the information clause “Persons authorized to inspect a patient’s medical records and receive information about their health status” available on our website www.eurodiagnosis.pl. Contact with the Data Protection Officer: iod@pca.pl.

Please read the information regarding the processing of your personal data.

* authorization referred to in Article 26 of the Act of 6 November 2008 on Patients’ Rights and the Patient Ombudsman (Journal of Laws of 2024, item 58, consolidated text)

Appendix No. 2 to the Website Terms and Conditions

STATEMENT

I, … (first name and surname of the person having control over the medical records) … (PESEL number), hereby declare that I have control over the medical records of the deceased, who died on …. concerning … (first name and surname of the deceased) … (PESEL number) on the basis of:

  • authorization granted by the patient during their lifetime* to control the medical records;
  • the fact that at the time of the patient’s death I was their legal representative;
  • the fact that I am a close person to the deceased, and no other close person or the patient themselves during their lifetime objected to such disclosure.

Therefore, I have the right to disclose the medical records in my possession to authorized entities, in accordance with the law, for justified purposes such as, among others, medical analyses and obtaining information on their basis.

I also declare that I am fully responsible for the patient’s medical records in my possession and undertake to comply with legal regulations regarding the protection of personal data and confidentiality of the patient’s medical information contained in and obtained on the basis of the medical records in my possession.

…
(first name and surname of the person having control over the medical records)

The controller of personal data is Eurodiagnosis Sp. z o.o. Information on the processing of your personal data is available in the information clause “Persons authorized to inspect a patient’s medical records and receive information about their health status” available on our website www.eurodiagnosis.pl. Contact with the Data Protection Officer: iod@pca.pl.

Please read the information regarding the processing of your personal data.

* authorization referred to in Article 26 of the Act of 6 November 2008 on Patients’ Rights and the Patient Ombudsman (Journal of Laws of 2024, item 58, consolidated text)

TERMS AND CONDITIONS OF THE PROMOTIONAL CAMPAIGN

§ 1 GENERAL PROVISIONS

The organizer of the Campaign is Eurodiagnosis Sp. z o.o., with its registered office in Warsaw, at Plac Bankowy 2, 00-095 Warsaw, hereinafter referred to as the “Organizer”.

The purpose of the Promotion is to grant a 10% discount on radiological examination reporting services to beneficiaries of Oncology Foundations, hereinafter referred to as the “Participant”.

The Promotion is valid for an indefinite period, until revoked.

The Promotion is organized in the territory of the Republic of Poland.

§ 2 CONDITIONS OF PARTICIPATION AND COURSE OF THE PROMOTION

Only beneficiaries of Foundations, including Oncology Foundations, may participate in the Promotion.

Participation in the Promotion is possible only after providing a promotional code held by the Foundation participating in the Campaign.

In order to participate in the Campaign, the Participant should:

  • obtain a promotional code from the Foundation to which they belong,
  • enter the website www.opisy.com.pl,
  • select the type of examination and the number of anatomical areas,
  • complete the form,
  • pay for the Service by traditional bank transfer, entering the promotional code in the payment reference,
  • send the examination via WeTransfer to the email address: opisy@eurodiagnosis.pl in DICOM format.

The Participant may take part in the Campaign an unlimited number of times.

The Service shall be completed within 5 business days from the delivery of complete medical documentation, DICOM images, and crediting of the payment.

§ 3 COMPLAINT PROCEDURE

Any complaints regarding the manner in which the Promotion is conducted should be submitted by Participants to the email address: opisy@eurodiagnosis.pl.

§ 4 WITHDRAWAL FROM THE CONTRACT

  1. The Company has the right to terminate the contract for the provision of electronic services subject to 5 days’ notice if the Client provides unlawful content, non-diagnostic examinations, or in the event of liquidation of the Website.
  2. Funds for the paid Service shall be returned to the Service Recipient within 14 business days to their account.

§ 5 PERSONAL DATA PROTECTION

  1. The Service Provider complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).
  2. Regardless of the applicable legal provisions, we would like to emphasize that respect for data and protection of our clients’ privacy are among our highest priorities.
  3. The controller of personal data is Eurodiagnosis Sp. z o.o., ul. Plac Bankowy 2, 02-095 Warsaw, NIP: 5213884787, REGON: 0000817988.
  4. The Controller has appointed a Data Protection Officer, who may be contacted via email at: iod@pca.pl or by post to the Controller’s correspondence address: Eurodiagnosis sp. z o.o., ul. Ceramiczna 1, 20-150 Lublin.
  5. All information regarding the processing of personal data is available in the privacy policy or in the GDPR tab.

§ 6 FINAL PROVISIONS

  1. The Service Provider reserves the right to amend these Terms and Conditions for important reasons:
    • the need to adapt the Terms and Conditions to legal provisions directly affecting the Terms and Conditions and requiring their amendment in order to maintain compliance with the law;
    • the need to adapt the Terms and Conditions to recommendations, orders, rulings, decisions, interpretations, guidelines, or decisions of authorized public authorities;
    • expansion or change of the Website’s functionalities, including the introduction of new services provided electronically or changes to existing functionalities of the Website;
    • change in the technical conditions for the provision of electronic services;
    • the need to remove ambiguities, errors, or clerical mistakes that may occur in the Terms and Conditions;
    • change of contact details, names, identification numbers, email addresses, or links included in the Terms and Conditions;
    • improvement of customer service quality;
    • change in the process of concluding contracts via the Store.
  2. We will inform users about changes to the content of the Terms and Conditions by means of a notice published on the Store’s website and, in the case of registered users, by email.
  3. Amendments to the Terms and Conditions shall come into force no earlier than 7 days from the date on which we inform users about such changes.
  4. In the case of contracts of a continuous nature concluded on the basis of these Terms and Conditions (e.g. provision of an Electronic Service), the amended Terms and Conditions shall bind the Service Recipient provided that the requirements specified in Articles 384 and 384[1] of the Civil Code have been met, i.e. the Service Recipient has been properly notified of the changes and has not terminated the contract within 14 calendar days from the date of notification. If the amendment to the Terms and Conditions results in the introduction of any new fees or an increase in existing ones, the Service Recipient who is a consumer has the right to withdraw from the contract.
  5. In the case of contracts other than continuous contracts concluded on the basis of these Terms and Conditions (e.g. a Sales Contract), amendments to the Terms and Conditions shall in no way infringe the rights acquired by Service Recipients who are consumers before the date such amendments enter into force; in particular, amendments to the Terms and Conditions shall not affect Orders already placed or submitted, or Sales Contracts already concluded, performed, or completed.
  6. In matters not regulated by these Terms and Conditions, the generally applicable provisions of Polish law shall apply, in particular: the Act of 23 April 1964 – Civil Code, the Act of 18 July 2002 on the Provision of Electronic Services, and the Act of 30 May 2014 on Consumer Rights.
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